Refund policy
Refunds & Our 30-Day Sunny Guarantee
All Sunny Sol products are consumable health and wellness goods. For safety and hygiene reasons, we do not accept physical returns or exchanges — but we stand behind every order.
30-Day Sunny Guarantee: If you're not satisfied with your purchase for any reason, email us at hello@sunnysol.com within 30 days of delivery with your order number, and we'll make it right — a full refund to your original payment method or a free replacement, your choice. No return shipping, no forms. Limit one guarantee claim per product per customer.
We'll also take care of you if:
- Damaged in transit: Email us within 7 days of delivery with photos of the product and packaging.
- Defective product: Contact us within 7 days with photos and your order number.
- Wrong or missing item: Contact us within 7 days.
In these cases we'll send a replacement or issue a refund. We don't require the original item to be shipped back unless we request it.
Refunds are processed to the original payment method within 5-7 business days. Individual results vary — our guarantee covers your satisfaction, not specific outcomes.